Frequently Asked Questions
Everything you need to know about your new favorite jewelry and accessories.
What materials do you use in your jewelry?
We prioritize high-quality, hypoallergenic materials including 14k gold fill, sterling silver, and ethically sourced gemstones to ensure your pieces are safe for sensitive skin and built to last.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We want you to love your jewelry. If you are not completely satisfied, we accept returns and exchanges on unworn items in their original packaging within 30 days of delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How should I care for my Hello Adorn pieces?
To maintain the shine of your jewelry, avoid contact with harsh chemicals, perfumes, and lotions. Store your pieces in a cool, dry place and clean gently with a soft microfiber cloth.
Can I track my package once it has shipped?
Absolutely. As soon as your order leaves our studio, you will receive a shipping confirmation email containing a tracking number and a link to monitor its progress.